Help & Support

Your Guide to a Magical Shopping Experience

Welcome to Maelinelle’s Help Center. Whether you are placing a local or an international order, or wondering about shipping rates and duties, we're here to make your journey smooth and delightful.

🌍 Markets we cover:

Australia, Canada, France, Malaysia, Singapore, Hong Kong SAR, UAE, United States, United Kingdom

Inside, you’ll find easy answers to:

🧾 Taxes & Duties: What’s collected at checkout and what’s not

All duties and import taxes are seamlessly handled at checkout, so customers receive their packages with no added surprise fees, just fast, reliable, trackable shipping tailored to their region.

🚚 Shipping & Delivery: Fast, Transparent & Region-Savvy
Maelinelle ships with region-specific rates based on parcel weight and destination. Our 4-tier system ensures fair pricing. All packages are trackable and dispatched with care, and our intuitive checkout calculates shipping automatically so you know exactly what to expect.

💳 Payments: Accepted methods and currencies

Maelinelle currently accepts secure payments via bank transfer and PayPal and Credit card payments, offering a seamless checkout experience for customers worldwide. 

Transactions are processed in Hong Kong Dollars (HKD), but international shoppers can pay using their local currencies through our Shop's built-in conversion tool.

💬 Contact Support: Reach out with questions or special requests via our Contact form.

We are constantly updating this space to help you shop with ease, confidence, and joy. If something’s unclear, we’re just a click away.